HIMS Team Overview

The Health Information Management System (HIMS) Team is led by Ms. Samah Al-Duwaisan, TL(HIMS), and is one of the key divisions at Ahmadi Hospital. The division is dedicated to the improvement of healthcare quality and safety through the best use of proven, cost-effective information technology and management systems.

Established in 2006, the core functionality of HIMS Team is to acquire, analyze and protect digital and traditional medical information vital to providing quality patient care. With its highly trained professionals, it offers the latest in healthcare informatics technology applications based on carefully studied healthcare workflows across the hospital. This is a vital pillar of the daily operations management of health information and electronic medical records. HIMS Team has helped Ahmadi Hospital become a pioneer in Kuwait by replacing traditional (paper-based) medical records with electronic medical records.

This was done through the introduction of a sophisticated Hospital Information System (HIS) in 2008. Since then, the system grew stronger by integrating more applications and incorporating more workflows, which has taken Ahmadi Hospital one step closer to a paperless environment.


Our vision is to provide optimum, advanced, comprehensive, timely and cost effective healthcare informatics services built on state of the art technology solutions for Ahmadi Hospital’s healthcare providers and all oil sector employees and their dependents.


  • To ensure a high standard of medical care services rendered inside Ahmadi Hospital by facilitating the technology needed to provide these services reliably and securely.
  • To provide a paperless environment for all healthcare providers at Ahmadi Hospital by maintaining a comprehensive Health Information System that integrates with all medical equipment used.
  • To ensure that direct patient services are offered with a high degree of satisfaction.

Organization Chart


1) Health Informatics (HI) Unit:

The unit is headed by Mrs. Abeer Al-Kandari, Senior HIMS Officer and it includes 3 subunits, the Health Information Technology (HIT) that is managed by Mrs. Aisha Al-Bisher (HIMS Officer ) and Mr. Mohammad Al-Hashemi (HIMS Officer ), Health Information systems (HIS) that is managed by Mr. Hassan Akar and Health Statistics that is managed by Mrs. Badreyah Alsaffar (HIMS Officer.

The unit plays a crucial role in delivering the best support to the hospital users community. This includes the 24/7 support, Help Desk Calls, HIS Support (MEDITECH, PACS, DentiMax, EMS), Network & Communication, Hardware Support, Medical Group Portal Support, Publishing announcements in KOC Portal, etc.

The role of Health Statistics subunit is to prepare the Ministry of Health Reports, Financial Reports, Work Related Injury Or Illness Reports, Surgical Reports, Management Reports, Sick Leave Reports, etc. This subunit uses Microsoft Power BI that is a business analytics solution, lets us visualize data and share insights across KOC portal. Microsoft Power BI is Connected to hundreds of data sources to bring data to life with live dashboards and reports.

The Health Information system (HIS) subunit is responsible for the integrated Hospital Information System (HIS) used in the hospital by all the clinical and admin staff to deliver the best care to the K-Companies staff and their families. The benefits of the HIS system include information improvement, efficiency increase, cost reduction, and decision making improvement.

2) : Health Information Management (HIM)

The unit is headed by Ms. Mona Mubarak, Senior HIMS Officer and it includes 3 subunits: Medical Records & Eligibility (MR), Clinics Management, Medical record Archiving (DIMS) ( Document Imaging management system Unit) these subunits that are managed by Mrs. Sarah Al-Qattan.

Medical Records & Eligibility (MR) subunit is involved in the daily handling of the medical records eligibilities of all K-Companies employees and their families. Securely manage and maintain all medical documents and reports related to the patient in physical and electronic forms. Activate/Deactivate the medical records according to the official memos received from all K-Companies.

Clinics Management subunit is mainly responsible for the building and arrangement of the outpatient specialties clinics in HIS system. The Documents Imaging Management System (DIMS) unit manages the documents scanning throughout the entire hospital including external documents, and excel to achieve a paperless environment.

3) HIMS satellite office Unit:

This Unit is headed by Mr. Nasser Al-Shayegi, Senior HIMS Officer, it includes 4 subunits Clinical Documentation quality that is managed by Mr. Sharif Al-sager, Clinical Documentation Improvement (CDI) that is managed by Mrs. Nahed Faraj and satellite reception (SAH, PMS, KPC, satellite Reg) that is managed by Mr. Saleh Al-Shamali, Medical coding that is managed by Mr. Saleh Al-Shamali

The Medical Coding subunit is responsible for all the abstracting of inpatient and outpatient cases seen in the hospital, The role of Clinical Documentation Improvement (CDI) is to ensure the quality of this information to be documented and corrected when needed , by using the International Classification of Diseases issued by the World Health Organization to facilitate the classification of diseases and health problems.

The Reception subunit responsibility includes the handling of the decentralized receptions around the hospital, booking appointments, reminder calls to the patients, and updating patients data in the HIS.

4) Patient Information and Management Unit

This unit is used to serve patients at Al Ahmadi General Hospital. It includes 2 subunits Reception (GAH) and Patient Information Management Centre (PIMC) . The unit is managed by Mrs. Badreyah AlHaqqan.

reception (GAH) subunits manages all outpatient clinics as well as the emergency department. Patient Information Management Centre (PIMC) works to ensure the quality of services provided to patients and visitors of the hospital.

The team is dedicated to improve the quality and safety of health care by optimized use of IT services & Management.

using Advanced Hospital Information Systems allows the hospital to be a pioneer in electronic medical records.

The team seeks to provide Advanced and comprehensive information services at reasonable cost.


As part of the HIMS Team effort to adopt revolutionary technology solution for IT management, below is a list of the upcoming projects:

  • HIS integration with more than 223 Medical equipment in New Ahmadi Hospital
  • Physician & Patient Portal
  • Self Registration KIOSK
  • New Specialized Modules, such as Ophthalmology system
  • Mobile Devices