HIMS Team Overview

The Health Information Management System (HIMS) Team is led by Mrs. Samah Al-Duwaisan, TL (HIMS), and is one of the key divisions at Ahmadi Hospital. The division is dedicated to the improvement of healthcare quality and safety through the best use of proven, cost-effective information technology and management systems.

Established in 2006, the core functionality of HIMS Team is to acquire, analyse and protect digital and traditional medical information vital to providing quality patient care. With its highly trained professionals, it offers the latest in healthcare informatics technology applications based on carefully studied healthcare workflows across the hospital. This is a vital pillar of the daily operations management of health information and electronic medical records. HIMS Team has helped Ahmadi Hospital become a pioneer in Kuwait by replacing traditional (paper-based) medical records with electronic medical records.

This was done through the introduction of a sophisticated Hospital Information System (HIS) in 2008. Since then, the system grew stronger by integrating more applications and incorporating more workflows, which has taken Ahmadi Hospital one step closer to a paperless environment.


Our vision is to provide optimum, advanced, comprehensive, timely and cost effective healthcare informatics services built on state of the art technology solutions for Ahmadi Hospital’s healthcare providers and all oil sector employees and their dependents.


  • To ensure a high standard of medical care services rendered inside Ahmadi Hospital by facilitating the technology needed to provide these services reliably and securely.
  • To provide a paperless environment for all healthcare providers at Ahmadi Hospital by maintaining a comprehensive Health Information System that integrates with all medical equipment used.
  • To ensure that direct patient services are offered with a high degree of satisfaction.

Organization Chart


1) Health Informatics (HI) Unit:

Mrs. Aisha Al-Bisher, Senior HIMS Officer heads the unit, it includes two subunits: Healthcare Information Systems (HIS) subunit that is managed by Mrs. Badreyah Alsaffar (HIMS Officer), and Eng. Mohammad Al-Hashemi (HIMS Officer) manages PACS / Dental / In-House Development subunit.

Healthcare Information Systems is responsible for the integrated Hospital Information Systems used in the hospital by all the clinical and admin staff to deliver the best care to the K-Companies staff and their families. The benefits of Healthcare Information Systems include information improvement, efficiency enhancement, cost reduction, and better decision-making.

2) Health Information Management (HIM)

The unit is headed by Mrs. Abeer Al-Kandari, Senior HIMS Officer and it includes three subunits: Medical Records & Archiving subunit that is managed by Mrs. Badreyah Al-Haqqan (HIMS Officer), Patient Information Management Center (PIMC, B&D) subunit, and Health Informatics Compliance subunit that is managed by Mr. Shareef Al-Saqer (HIMS Officer).

Medical Records & Eligibility (MR) is involved in the daily handling of the medical records eligibilities of all K-Companies employees and their families. Securely manage and maintain all medical documents and reports related to the patient in physical and electronic forms. Activate/Deactivate the medical records according to the official memos received from all K-Companies. Using Advanced Hospital Information Systems allows the hospital to be a pioneer in electronic medical records.

The Enterprise Content Management (ECM) manages the documents scanning throughout the entire hospital including external documents, and excel to achieve a paperless environment.

Patient Information Management Center (PIMC, B&D) is a customer-focused, easy to find one-place center where the patients and hospital visitors can request various services:

The range of services that are provided in PIMC, B&D:
Request and receipt of medical reports.
Request To Whom It May Concern.
Release of medical information.
Release birth/death certificate .

3) Health Technology Services (HTS)

Eng. Nasser Al-Shayeji, Senior HIMS Officer heads the unit, and it includes two subunits: Healthcare Technology Services subunit that is managed by Mr. Fawaz Alfalah (HIMS Officer), and Health Information Contracts & Procurement.

This unit plays a crucial role in delivering the best support to the hospital users' community. This includes the 24/7 support, Help Desk Calls, HIS Support (MEDITECH, PACS, DentiMax, EMS), Network & Communication, Hardware Support, Medical Group Portal Support, Ahmadi Hospital Website ,Publishing announcements in KOC Portal and Ahmadi Hospital Website, etc.

The role of Health Information Contracts & Procurement is the financial monitoring, control of the contracts, ensuring Health, Safety, Environmental and Quality compliance is maintained, and the procedures and objectives are achieved.

4) Clinic Management (CM)

Mrs. Sarah Al-Qattan, Senior HIMS Officer heads the unit and it includes two subunits: Medical Reception and Scheduling & Call Centre.

The Medical Reception unit responsibility includes the handling of the decentralized receptions (Specialized outpatients Clinics, GP, PMS, SAH and A&E), booking appointments, reminder calls to the patients, and updating patients' data in the HIS.

The role of Call Centre subunit is managing inbound and/or outbound calls, following various communication scripts when speaking to a caller, patient engagement, identifying patient needs, answering questions and providing solutions/alternatives to issues. Scheduling is mainly responsible for the building and arrangement of the outpatient specialties clinics in HIS system.

5) Clinical Documentation Quality (CDQ) Unit:

This Unit is headed by Ms. Mona Al-Muhisen, Senior HIMS Officer, it includes two subunits: the Medical Coding subunit is managed by Mrs. Zahra Ali (HIMS Officer), and Mrs. Fajer Bushehri manages Clinical Documentation Improvement (CDI) & Statistics subunit.

The Medical Coding subunit is responsible for all the abstracting of inpatient and outpatient cases seen in the hospital, beside the quality assurance role of the unit in order to ensure the quality checks are performed on the case diagnosis coding. The role of Clinical Documentation Improvement (CDI) is to ensure the quality of this information to be documented and corrected when needed, by using the International Classification of Diseases issued by the World Health Organization to facilitate the classification of diseases and health problems.

The Health Statistics role is very important in preparing and publishing the MOH Health Statistics, Management Health Statistics and Financial Health Statistics for the hospital, patients, specialties, physicians, and K-Companies, which can result in different studies and impact decision-making process. This subunit uses Microsoft Power BI that is a business analytics solution, lets us visualize data and share insights across KOC portal. Microsoft Power BI is connected to hundreds of data sources to bring data to life with live dashboards and reports.

The range of Services that are provided in PIMC:

  • Request and Receipt of Medical Reports.
  • Request To Whom It May Concern.
  • Release of Medical Information.

The location for E’temed office:

  • General Ahmadi Hospital.
  • South well / specialized Ahmadi Hospital.

Working hours:

From Sunday to Thursday, starting at 7:00am to 3:00pm.